Field guide · Tourist visa

The portal, screen by screen

Keep this open on your phone while you fill the portal on a laptop. Each field shows the Spanish label as the portal prints it, what it means, what to enter, and the mistake applicants make.

Facts on this page verified through Oct 31, 2026.

Registration

Registro · Create your account on the portal.

Tipo de personaRegister as a natural person

What it means: Tipo de persona: select "Natural", not "Jurídica", after choosing the EXTRANJERO tab. Jurídica is for companies.
What to enter: Choose NATURAL.
Common mistake: Choosing JURÍDICA because it sounds official.

Official sourceLast verified Oct 6, 2026Source

Regístrate · EXTRANJERO · Tipo de personaRegistration: choose EXTRANJERO, then Tipo de persona "Natural"

What it means: On "Regístrate" the June 2026 manual first shows two tabs, EXTRANJERO and VENEZOLANO. Choose EXTRANJERO. The form then asks, under Datos personales, for Tipo de persona: select "Natural". (The February manual described this the other way round, as Tipo de usuario "Natural" and Tipo de persona "Extranjero".)
What to enter: EXTRANJERO, then Tipo de persona: Natural.
Common mistake: Choosing VENEZOLANO, or Jurídica (which is for companies).

Official sourceLast verified Oct 6, 2026Source

PaísCountry on the registration form

What it means: The registration form asks for País: the June 2026 manual says to select your country of birth (país de nacimiento). The February manual added that it must match the one in your passport.
What to enter: Your country of birth as printed in the passport.
Common mistake: Choosing the country you live in.

Official sourceLast verified Oct 6, 2026Source

Tipo de Identificación / Documento de IdentidadIdentity document number on the registration form

What it means: Tipo de Identificación: select the type of your identity document. Documento de Identidad: enter its number. (The February manual described it as your local identity document.)
What to enter: The document type you use, then its number. Applicants without a national ID card have reported using the passport (see the community rule on Número de tarjeta de identidad).
Common mistake: Leaving it empty: Registrarse stays disabled until every required field is filled.

Official sourceLast verified Oct 6, 2026Source

Correo electrónico / Contraseña / Confirmar contraseñaEmail and password on the registration form

What it means: Datos de cuenta: a valid, active email address, and a password with upper and lower case letters, a special character, a number and at least 8 characters, entered twice. The Registrarse button is enabled once the required fields are filled. Every notification (activation, request summary, issued document) goes to this address.
What to enter: An address you can check every day, and a password that ticks all four conditions on the form.
Common mistake: A password without a special character or a number, which keeps Registrarse disabled.

Official sourceLast verified Oct 6, 2026Source

Tipo de IdentificaciónBorn in the USA: the ID type is locked to TARJETA DE IDENTIDAD

What it means: On REGÍSTRATE (tab EXTRANJERO), choosing ESTADOS UNIDOS DE AMERICA as País de Nacimiento fills Tipo de Identificación with TARJETA DE IDENTIDAD and locks it. US applicants have no national identity card, so the passport number goes in Documento de Identidad, which is why their profile shows the passport number twice.
What to enter: Your passport number, exactly as printed, in Documento de Identidad.
Common mistake: Entering a driver's licence or state ID number.

Reported by applicantsLast verified Oct 31, 2026

Cancillería DigitalThe only place to apply online

What it means: The e-visa is applied for on Cancillería Digital (cancilleriadigital.mppre.gob.ve), reached from mppre.gob.ve. The application form is the "Planilla de solicitud de visas".
What to enter: Register an account on the portal, confirm your email, then open a new solicitud.
Common mistake: Using a third-party site that looks like the portal.

Official sourceLast verified Sep 25, 2026Source

País de residencia / Condición migratoriaFirst login: country of residence and migration condition

What it means: On the first login the portal asks for País de residencia (where you live now) and Condición migratoria: "En tránsito" (you also enter the date you arrived in that country and the reason for your stay, then Continuar) or "Permanente" (Continuar).
What to enter: The country you live in now; Permanente if you live there, En tránsito if you are only passing through.
Common mistake: Confusing this with the country of birth from the registration form.

Official sourceLast verified Oct 6, 2026Source

Registro consular · Datos básicosRegistro consular: the basic data form

What it means: The consular registration has three sections. Datos Básicos (required): some data is preloaded, and the form asks for the document number, the passport issue and expiry dates, names, surnames, sex, date of birth, civil status, and country and city of birth. Guardar enables "Adjuntar documentos": choose the file, save, then "Abrir" to upload it. After the required documents are attached and the window is closed, Continuar leads to Datos de Contacto.
What to enter: Everything exactly as printed in the passport.
Common mistake: Typing a middle name into Primer nombre (see the names rules).

Official sourceLast verified Oct 6, 2026Source

Fecha de vencimiento del pasaportePassport must have at least 6 months left to register

What it means: MPPRE’s requirements list (September 2026) and the June 2026 manuals ask for a passport valid for at least six months. The February registration manual added that the expiry date must be at least 6 months away to complete the registration.
What to enter: Renew the passport first if it expires within 6 months.
Common mistake: Registering with a passport that expires soon and being blocked at the consular registration.

Official sourceLast verified Oct 6, 2026Source

Agregar contactosThe contact you must add at registration

What it means: Below Datos de Contacto, "Agregar contactos" opens a window with "Seleccione un contacto a registrar". The June 2026 manual names one required contact: "Contacto que no sea familiar del país donde se encuentra" (someone who is not a relative, in the country where you are), with Nacionalidad, Documento de identidad, Nombre, Apellido, Número de teléfono and Correo electrónico, then Guardar. It no longer mentions a required contact living in Venezuela, which the February manual did. Family members go in the optional Grupo Familiar section.
What to enter: Have one non-family contact in the country where you live ready, with nationality, name, surname, phone and email.
Common mistake: Stopping the registration because you have no contact in Venezuela: the June manual does not ask for one here.

Official sourceLast verified Oct 6, 2026Source

Registro consular · Datos de ContactoRegistro consular: the contact data form

What it means: Datos de Contacto (required): País (preloaded), Ciudad, the detailed address (Calle/Avenida, Edificio/Casa, Piso/Apto), landline and mobile phone, and Código postal, then Guardar.
What to enter: Your current home address, one field at a time.
Common mistake: Putting the whole address into Calle/Avenida.

Official sourceLast verified Oct 6, 2026Source

Grupo Familiar (Opcional)Registro consular: the optional family group

What it means: The third section of the consular registration, Grupo Familiar, is optional. "+ Agregar familiar" asks for Parentesco, date of birth, country and city of birth, names, surnames, sex, and the identification type and number (passport) with issue and expiry dates, then Guardar. Each family member’s documents are attached with "Ver documentos" and the clip icon (PDF up to 5 MB, images 1920x1080 up to 3 MB). A relative added as a contact appears in the list automatically.
What to enter: Add the children you will apply for here, with their passports, so their trámites can be filed from your account.
Common mistake: Skipping the family group and then not finding the child to select in the child’s trámite.

Official sourceLast verified Oct 6, 2026Source

Registro InicialRegistro Inicial locks once it is sent

What it means: Registro Inicial is a one-time profile. Once its status is ENVIADO it is read-only ("Cualquier modificación, comuníquese con su administrador"), and every trámite copies the applicant's names, birth data and passport from it.
What to enter: Check every name, the date and place of birth and the passport against the passport itself before you send it.
Common mistake: Typing a middle initial into Primer nombre, or the country you live in as the country of birth, and finding it locked.

Reported by applicantsLast verified Oct 31, 2026

E-visa online, sticker visa at consulates

The e-visa is only available online. Consulates issue a separate sticker visa through their own process.

What to do: Apply online for the e-visa. Do not expect a consulate to process an e-visa application.

Common mistake: Emailing a consulate about an e-visa application.

Reported by applicantsLast verified Sep 25, 2026Source

Email confirmation

Confirmación de correo · Confirm the address you registered with.

Estatus de la cuenta"Enviado" vs "Aprobado": what the June manual says

What it means: Applicants reported in September 2026 being approved while the account still showed "Enviado". The June 2026 manual, however, says the Registro Consular must show "Aprobado" before you can start a trámite. Follow the manual, and treat the reports as possibly out of date.
What to enter: Wait for "Aprobado". If it takes days, check spam for the approval email before contacting anyone.
Common mistake: Starting the trámite while the status still shows "Enviado".

Reported by applicantsLast verified Sep 25, 2026

Confirmar correo electrónicoActivating the account

What it means: After Registrarse, the portal emails a message with a "Confirmar correo electrónico" button, to be clicked within 72 hours to create the account. A new tab confirms the activation. If you try to log in before activating, the login screen offers "¡Haga click aquí!" to resend the activation email.
What to enter: Open the email within 72 hours, click the button, then log in with the email and password.
Common mistake: Missing the 72-hour window, or not finding the email (check spam) and registering a second account.

Official sourceLast verified Oct 6, 2026Source

Registro Consular · EstatusIdentity verification before the first application

What it means: When Datos Básicos, Datos de Contacto and the family group are complete, "Finalizar" submits the consular registration and the portal evaluates it. Once approved, you get an email and Registro Consular shows "Aprobado". The June 2026 manual says you need that "Aprobado" status before you can start any trámite.
What to enter: Finish the registration with Finalizar and wait for the approval email before starting the trámite.
Common mistake: Starting the trámite before the registration shows Aprobado.

Official sourceLast verified Oct 6, 2026Source

RecupéralaForgotten portal password

What it means: On the login screen, "Recupérala" asks for your registered email and "Enviar enlace". The email has a "Restablecer contraseña" button that opens a page to set a new password (the same four conditions), then "Restablecer contraseña" again.
What to enter: Use Recupérala rather than registering a new account.
Common mistake: Creating a second account with another email.

Official sourceLast verified Oct 6, 2026Source

Nueva solicitud

Nueva solicitud · Open a new application and start the trámite.

+ Crear solicitud · Agregar trámiteStarting the application: mission, then the trámite

What it means: Mis solicitudes shows a tray (Nro. de solicitud, Fecha de registro, Misión, Cantidad de Trámites, Monto, Estatus, Tiempo de expiración). "+ Crear solicitud" lists the mission, la Oficina de Relaciones Consulares: select it and Aceptar. Then "Agregar trámite" and choose the visa from the list, which follows your condición de migración. The June 2026 manuals note that you can only apply for a visa as the holder of the trámite (the children’s manual describes the child’s trámite from the parent’s account). The February manuals said to pick the visa for your continent of birth. The June ones no longer mention continents.
What to enter: + Crear solicitud, the Oficina de Relaciones Consulares, Aceptar, Agregar trámite, then your visa.
Common mistake: Filing a visa for someone else from your own account.

Official sourceLast verified Oct 6, 2026Source

IniciadaFinding the + icon to start a trámite

What it means: Applicants reported in September 2026 that the + icon that starts a trámite sat at the end of the "Iniciada" row and could be hidden on narrow windows. The June 2026 manuals show labelled buttons instead: "+ Crear solicitud" and "Agregar trámite".
What to enter: Look for "+ Crear solicitud" or "Agregar trámite". If you only see a row of icons, widen the window or scroll right.
Common mistake: Thinking the portal has no way to continue because the button is off-screen.

Reported by applicantsLast verified Sep 25, 2026

A child applies through a parent's account

A minor applies through a parent's account rather than a separate registration.

What to do: Open the child's solicitud from the parent's portal account.

Common mistake: Registering a separate account for the child.

Reported by applicantsLast verified Sep 25, 2026Source

The portal is unstable

The portal is unstable. Errors and blank pages are common.

What to do: Try another browser, clear the cache and retry. Your earlier uploads are usually still there.

Common mistake: Starting a brand-new account after one error.

Reported by applicantsLast verified Sep 25, 2026

Trámite (application form)

Trámite · Fill in the Planilla de solicitud de visas field by field.

Datos del Niño, Niña o Adolescentes · Seleccione el hijoThe child is selected inside the parent's account

What it means: The June 2026 manual "Visa de turista para hijos" shows the trámite form with the account holder's personal data already filled and a section "Datos del Niño, Niña o Adolescentes" with one field: "Seleccione el hijo" (select the child the application is for). The child is therefore chosen from the parent's account, not registered as a separate user. The manual also notes that one solicitud can hold more than one trámite.
What to enter: Register and verify the parent's account first; the child's trámite is added from Mis solicitudes → Agregar trámite and the child is picked in "Seleccione el hijo".
Common mistake: Trying to create a separate portal account for the child.

Official sourceLast verified Sep 25, 2026Source

Fecha de Viaje / Hora de viajeFecha de Viaje is your flight into Venezuela

What it means: The tourist forms (VISA DE TURISTA and the two children's forms) ask for one flight in DATOS DEL VIAJE: Tipo de Transporte, Nro de Boleto, Fecha de Viaje and Hora de viaje. They describe the flight that takes you to Venezuela.
What to enter: The date and departure time of your inbound flight to Venezuela, and that flight's ticket number.
Common mistake: Entering the return flight out of Caracas or Porlamar.

Reported by applicantsLast verified Oct 31, 2026

Nro de BoletoNro de Boleto is the 13-digit e-ticket number

What it means: An airline e-ticket number has 13 digits, and the first three are the airline's code (230 for Copa). It is printed on the e-ticket receipt. The flight number (e.g. CM 331) and the booking code are different things; the PRO V 90 and business forms ask for the flight number separately (Nro de Vuelo).
What to enter: The 13-digit ticket number from your e-ticket receipt.
Common mistake: Entering the flight number or the 6-character booking code.

Reported by applicantsLast verified Oct 31, 2026

Datos del solicitante / Datos del viajeThe tourist trámite form

What it means: The form shows your data from the registration and asks for Datos del Viaje: Tipo de trasporte, Nro. De boleto, Fecha de Viaje, Hora de Viaje. Enviar appears once the required fields are filled. Then the button to attach the recaudos, "Adjuntar documento", choose the file and "Abrir".
What to enter: Transport type, ticket number, travel date and time.
Common mistake: Leaving the ticket number empty because the flight is not bought yet; applicants report estimated details being accepted (community rule).

Official sourceLast verified Oct 6, 2026Source

Primer NombreFirst name

What it means: Your first (given) name.
What to enter: Your first name exactly as printed on your passport.
Common mistake: Entering your full name in this box.

Reported by applicantsLast verified Sep 25, 2026Source

Segundo NombreMiddle name

What it means: Your middle name.
What to enter: Your middle name as printed on your passport, or leave it blank if you have none.
Common mistake: Putting your last name here.

Reported by applicantsLast verified Sep 25, 2026Source

Primer ApellidoLast name

What it means: Your last name (surname).
What to enter: Your last name as printed on your passport.
Common mistake: Entering a middle name here.

Reported by applicantsLast verified Sep 25, 2026Source

Segundo ApellidoSecond last name

What it means: A second surname, which most Venezuelans have and most North Americans do not.
What to enter: Leave it blank if you have only one last name.
Common mistake: Repeating your last name or inventing a second one.

Reported by applicantsLast verified Sep 25, 2026Source

Exp.The "Exp." date next to the passport number

What it means: "Exp." next to the passport number means expedición, the issue date, not the expiration date.
What to enter: Enter the date your passport was issued.
Common mistake: Entering the expiration date.

Reported by applicantsLast verified Sep 25, 2026Source

Ciudad de nacimientoBirth city not in the list

What it means: The city list does not include every town.
What to enter: If your birth city is not in the list, choose the closest major city.
Common mistake: Leaving the field empty or abandoning the application.

Reported by applicantsLast verified Sep 25, 2026Source

Fecha de viajeEstimated travel dates are accepted

What it means: Estimated travel dates are accepted. Some applicants entered "N/A" for flight details, and a purchased ticket was not required to apply. A refundable hotel booking, cancelled afterwards, was accepted, including one that covered only 3 of 7 nights. The dates must match across the flight, the hotel and the form.
What to enter: Enter your planned dates. If you have not bought a ticket, do not upload one you did not buy; a refundable fare is the safe choice if you want one.
Common mistake: Buying a non-refundable ticket only to fill the form.

Reported by applicantsLast verified Oct 17, 2026

Número de tarjeta de identidadIdentity card number for applicants without one

What it means: The portal asks for a national identity card number, which US and Canadian applicants do not have.
What to enter: North American applicants enter the passport number and upload the passport in that place too.
Common mistake: Entering a driver's licence number or leaving it blank.

Reported by applicantsLast verified Sep 25, 2026Source

Uploads

Documentos · Attach each document the form asks for.

Recaudos · Visa de turista para hijosDocuments for a child: now itemised by MPPRE

What it means: The June 2026 children's manual did not itemise the recaudos. MPPRE's requirements list (September 2026) now does: the partida de nacimiento, apostilled or legalized and translated if not in Spanish, documents proving filiation, and a travel authorization where it applies (see the official list rule). The format of the travel authorization and whether it needs an apostille are still not stated.
What to enter: Follow the official list. Ask a reviewer about the format of the travel authorization before paying for an apostille.
Common mistake: Paying for apostilles and translations that may not be required.

Official sourceLast verified Oct 4, 2026Source

Requisitos visa de turista para NNADocuments for a child's tourist visa: the official list (September 2026)

What it means: MPPRE's requirements list (September 2026) names six items for the tourist visa for children and adolescents (NNA): 1. Pasaporte con al menos seis (06) meses de vigencia (required). 2. Foto tipo carnet fondo blanco, en formato JPG-imagen (required). 3. Planilla de solicitud (required). 4. Partida de nacimiento, apostilled or legalized, and translated if it is not in Spanish (required). 5. Documentos probatorios de la filiación, documents proving filiation (required). 6. Autorización de viaje, a travel authorization, where it applies (no marker shown). The June 2026 children's manual did not itemise the recaudos.
What to enter: Prepare the child’s passport and photo, the apostilled or legalized birth certificate (translated if needed), the documents proving filiation and, if one parent does not travel, the travel authorization.
Common mistake: Assuming no apostille is needed for the birth certificate.

Official sourceLast verified Oct 4, 2026Source

Adjuntar documentos · formatoFile requirements for uploads

What it means: PDF files: maximum 5 MB. Images (PNG or JPEG): minimum resolution 1920x1080 px, maximum 3 MB, in colour and legible. The document must be valid (vigente). Choose the file, save it, then "Abrir" to upload. You can view or replace (Reemplazar documento) a file before finishing.
What to enter: Pick the document type in the Identificación list, then the format, then Seleccionar and Guardar. Use the format fixes on your case page to convert, rotate or compress before you upload.
Common mistake: A 12 MB phone photo, or a screenshot below 1920x1080.

Official sourceLast verified Oct 6, 2026Source

Requisitos visa de turistaDocuments for the tourist visa: the official list (September 2026)

What it means: MPPRE's requirements list (September 2026) names seven items for the tourist visa: 1. Pasaporte con al menos seis (06) meses de vigencia (required). 2. Foto tipo carnet fondo blanco, en formato JPG-imagen (required). 3. Planilla de solicitud (required). 4. Solvencia económica, a bank statement (required). 5. Reservación de hotel o carta de invitación, the letter stating who invites, the guest's accommodation, the length of stay, and who is responsible for the trip, upkeep and costs of the visit (required). 6. Antecedentes penales o declaración jurada, at least three (3) months old (optional). 7. Itinerario de vuelo, with entry into and exit from the country (required). This is newer than the February 2026 tourist manual, which listed four recaudos.
What to enter: Prepare the passport, a white-background photo as a JPG, a bank statement, a hotel reservation or an invitation letter, and your flight itinerary. A background check or sworn declaration is optional.
Common mistake: Following the shorter four-item list from the February 2026 manual and leaving out the bank statement.

Official sourceLast verified Oct 4, 2026Source

Recaudos · Visa de turistaDocuments the June 2026 tourist manual lists

What it means: MPPRE's "Manual de Usuario Cancillería Digital — Visa de turista" (Caracas, June 2026) lists four recaudos: a passport-size photo, front-facing, white background (required); the passport, valid for at least six months (required); the planilla de solicitud, the application form (required); and the comunicación de solicitud, a request letter (not marked required). It lists no background check or sworn declaration.
What to enter: Prepare the white-background photo facing the camera, a passport valid for at least six months, and the application form the portal produces. Add a request letter if you have one. A background check is not on this list.
Common mistake: Treating this list as complete. MPPRE's requirements list (September 2026) is newer and also asks for a bank statement, a hotel reservation or invitation letter and the flight itinerary; it marks a background check or sworn declaration as optional.

Official sourceLast verified Oct 31, 2026Source

Recaudos · Visa de turistaDocuments the tourist visa manual lists

What it means: The February 2026 tourist visa manual lists four recaudos: Foto tamaño carnet, fondo blanco (required); Pasaporte (required); Planilla de solicitud (required); Comunicación de solicitud (not marked required). The photo must be attached as an image file; Terminar trámite only appears once the required recaudos are attached.
What to enter: A white-background ID photo as JPG/PNG, the passport, and the application form the portal produces. Add a request letter if you have one.
Common mistake: Relying on this four-item list alone. The June 2026 tourist manual repeats it, but MPPRE’s requirements list (September 2026) is newer and adds a bank statement, a hotel reservation or invitation letter, the flight itinerary and an optional background check (see the official list rule).

Official sourceLast verified Oct 6, 2026Source

Terminar trámiteTerminar trámite locks the application

What it means: Once the required recaudos are attached, "Terminar trámite" appears. Confirm with "Finalizar" (the February manuals said "Si"). The manual warns that after Terminar trámite no changes to the data or the attachments are allowed: on an error you must delete the trámite and register it again.
What to enter: Re-read every field and open every attachment before pressing Terminar trámite.
Common mistake: Finishing with a wrong date and having to delete and start the trámite again.

Official sourceLast verified Oct 6, 2026Source

Solvencia económica (Estado de cuenta bancario)Bank statement (solvencia económica)

What it means: MPPRE's requirements list (September 2026) marks a bank statement (solvencia económica, estado de cuenta bancario) as required for the tourist visa and the business visa. It is not on the lists for the children's tourist visa or for PRO-V-90.
What to enter: A recent statement from your bank as a clear PDF, or a screenshot of your online banking that shows your name and the balance.
Common mistake: Leaving it out because older guides called it optional.

Official sourceLast verified Oct 4, 2026Source

Antecedentes penales o declaración juradaBackground check or sworn declaration: optional

What it means: MPPRE's requirements list (September 2026) marks "antecedentes penales o declaración jurada (con al menos tres (3) meses de vigencia)" as optional for the tourist visa and the business visa: a criminal record certificate or, instead, a sworn declaration, no more than three months old.
What to enter: Optional. If you add one, use a police certificate or a sworn declaration that is no more than three months old when you apply.
Common mistake: Paying for an apostilled police certificate the list marks optional.

Official sourceLast verified Oct 4, 2026Source

Passport validity and blank pages

The passport must be valid for 6 or more months and have 2 blank pages.

What to do: Check the expiry date against your return date before you start. Renew first if it is close.

Common mistake: Applying with a passport that expires within six months of the trip.

Official sourceLast verified Sep 25, 2026

Passport image format

The passport image is uploaded as a JPG.

What to do: Photograph or scan the photo page and save it as a JPG. Keep the whole page in frame and the text readable.

Common mistake: Uploading a PDF scan or a cropped image of the passport.

Official sourceLast verified Sep 25, 2026

Order of a translation packet

A translation packet goes in the order: translation, translator's declaration, original English document. Upload the original together with the translation: one applicant was rejected for uploading only the translation. Apostille the original first, then translate the document together with its apostille.

What to do: Combine the three parts in that order into one file before uploading.

Common mistake: Uploading the original first, or the parts as separate files.

Reported by applicantsLast verified Oct 17, 2026

Payment

Pago · Pay the government fee in the portal with your own card.

No, emitir · Sí, agregarEmitir solicitud, then pay if the portal asks

What it means: After Terminar trámite the portal asks whether to add another trámite ("Sí, agregar") or emit the request ("No, emitir"). The emailed summary lists the user name, request number and trámites requested. The June 2026 manuals stop there and show no payment steps, though their icon glossary still lists "Pagar trámite" and "Ver recibo de pago". The February manuals showed the payment: Pagar, the payment method, "Generar orden de pago", the card form and "Enviar Pago".
What to enter: Emit with "No, emitir". If the portal then shows a payment, pay it there with your own card.
Common mistake: Paying anyone outside the portal.

Official sourceLast verified Oct 6, 2026Source

Documento emitido · Ver detalles · PDFThe issued visa: by email and in Mis solicitudes

What it means: Once the document is signed it is sent to your email. It can also be downloaded from Mis solicitudes: find the request, "Ver detalles", then "PDF" on the trámite. You can only see the document once it has been signed. (The February manuals also mentioned downloading the planilla consular, which the June manuals no longer mention.)
What to enter: Keep the signed PDF with your passport for the trip.
Common mistake: Waiting for a PDF in the portal before it has been signed.

Official sourceLast verified Oct 6, 2026Source

Which cards work for the portal payment

US and Canadian big-bank cards were reported working (Chase, Bank of America and TD Visa cards; Zinli also worked). Wise and Revolut cards were declined again. One applicant had Visa cards from four European and Middle East banks blocked as a "high-risk site" and paid with a Mastercard: the bank's fraud filter, not the card network, seems to decide.

What to do: Call your bank's fraud line before paying, keep a second card ready, and turn off any VPN.

Common mistake: Trying the same declined card again and again, or a Wise or Revolut card, then assuming the portal is broken.

Reported by applicantsLast verified Oct 17, 2026

Denied with only 3 of 5 steps complete

A denial that shows only 3 of 5 steps complete usually means the payment failed, not that the application was reviewed and refused.

What to do: Check your card statement. If there is no charge, start a new solicitud with another card. Earlier uploads are usually still there.

Common mistake: Re-uploading every document and paying again before checking whether the first payment went through.

Reported by applicantsLast verified Sep 25, 2026

Every new application is charged again

Each new application after a rejection is charged again. There is no refund of the earlier fee.

What to do: Fix everything that could be wrong before submitting a new solicitud, so you pay once more, not several times.

Common mistake: Resubmitting the same application unchanged.

Reported by applicantsLast verified Sep 25, 2026

How much the government fee is

Applicants consistently report a fee of USD 60 per application (three reports, 24 September to 12 October 2026), charged again on every new application. One September 2026 guide said USD 180, and no official source states the fee.

What to do: Pay the amount the portal shows, in the portal only; nobody else collects it for you.

Common mistake: Budgeting from an out-of-date guide, or paying anyone outside the portal.

Reported by applicantsLast verified Oct 17, 2026

The card processing fee on top of the government fee

On top of the government fee, the portal payment carries a card processing fee of about USD 3, as recorded in the Visa Desk walkthrough of the payment step (October 2026). No official source states it, and the exact amount is only confirmed in the portal at the payment step.

What to do: Expect a small processing charge on top of the fee, and pay the total the portal shows, in the portal only.

Common mistake: Disputing the small extra charge as an error, or paying a third party who says it covers the fee.

Reported by applicantsLast verified Oct 24, 2026

Check your documents before you pay

A wrong field can be fixed; a rejected application is paid for twice. Start a case and run the pre-check first.

Start a case

Independent guide, not affiliated with the Venezuelan government. Not legal advice; requirements change often. Nothing here is a guarantee of approval, and no approval rate is implied. The government fee is paid only in the official portal; this site never touches it or your portal account.Guía independiente, sin afiliación con el gobierno venezolano. No es asesoría legal; los requisitos cambian a menudo. Nada aquí garantiza la aprobación ni implica una tasa de aprobación. La tarifa del gobierno se paga solo en el portal oficial; este sitio nunca la toca ni accede a tu cuenta del portal.